Comments on: Annoyed with HLJ http://www.aficionada.org/annoyed-with-hlj/ girl obsessed - with anything geeky slash tech slash gadget slash web, but also asian dolls, character design and much more Sun, 29 Jan 2012 03:29:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: viride http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6572 viride Thu, 26 Nov 2009 20:25:28 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6572 <p>I'm really sorry about your bad experience with HLJcom. Yeah, the first email looked just like your generic copy-pasted message, which was the more disappointing and annoying because they usually reply fast and <i>personally</i> when you write to them. But if I may say one or two things about HLJcom... I've been shopping with them for three years already (and I buy from them a lot), and the one and only time they've disappointed me was due to a similar situation.<br /><br /></p> <p>I preordered a PVC statue for my brother and it was discontinued at the store before they got to my order. Heck, it was discontinued before even being in stock; I emailed them and they sent me yet another copy-pasted explanation which was anything but satisfying. It turned out they received more orders on that item that they could cover, and since they process all orders in a first come-first serve basis, they ran out of stock before mine could be fulfilled. Yes, it's annoying because they should estimate how many orders they can fill in before offering any products... but if you can overlook these occasions (I'm afraid they received such a large number of orders during their Paypal-Free shipping event, they miscalculated badly... again), HLJCom is such an excellent store.<br /><br /></p> <p>Putting my apologetic of HLJcom aside... So you wanted the Dal dollie as well! I almost ordered it too (now I wonder if I would have been able to get it?), but I didn't do it in the end because I think there's a catch with their promotion: they sent you the item via EMS, but that meant all your other orders in the site would have to be changed to EMS as well, right? (Because of their policy of not handling more than one shipping method at the same time) And I had two other (expensive) preorders open at the time with them. Uh, I was supposed to be defending them, and now I sound like I'm putting up more "buts" to their service...</p> I’m really sorry about your bad experience with HLJcom. Yeah, the first email looked just like your generic copy-pasted message, which was the more disappointing and annoying because they usually reply fast and personally when you write to them. But if I may say one or two things about HLJcom… I’ve been shopping with them for three years already (and I buy from them a lot), and the one and only time they’ve disappointed me was due to a similar situation.

I preordered a PVC statue for my brother and it was discontinued at the store before they got to my order. Heck, it was discontinued before even being in stock; I emailed them and they sent me yet another copy-pasted explanation which was anything but satisfying. It turned out they received more orders on that item that they could cover, and since they process all orders in a first come-first serve basis, they ran out of stock before mine could be fulfilled. Yes, it’s annoying because they should estimate how many orders they can fill in before offering any products… but if you can overlook these occasions (I’m afraid they received such a large number of orders during their Paypal-Free shipping event, they miscalculated badly… again), HLJCom is such an excellent store.

Putting my apologetic of HLJcom aside… So you wanted the Dal dollie as well! I almost ordered it too (now I wonder if I would have been able to get it?), but I didn’t do it in the end because I think there’s a catch with their promotion: they sent you the item via EMS, but that meant all your other orders in the site would have to be changed to EMS as well, right? (Because of their policy of not handling more than one shipping method at the same time) And I had two other (expensive) preorders open at the time with them. Uh, I was supposed to be defending them, and now I sound like I’m putting up more “buts” to their service…

]]> By: Birgit http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6570 Birgit Thu, 26 Nov 2009 15:43:24 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6570 <p>Thanks, Wren. :) He's been a bit under the weather the last couple of days, so every positive thought and vibe counts. ;) <3</p> Thanks, Wren. :) He’s been a bit under the weather the last couple of days, so every positive thought and vibe counts. ;) <3

]]> By: Birgit http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6569 Birgit Thu, 26 Nov 2009 15:42:21 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6569 <p>Here's how they responded:</p> <p><em>Hi--</p> <p>Thanks for writing.</p> <p>Our apologies for the miswording. Our stock of that doll was very low, and it has run out before your order and the orders of other customers were able to be filled; we are unable to get more, so all remaining open orders for it have been canceled. </p> <p>Thanks for shopping with HobbyLink Japan!</em></p> <p>Bzuh, shopping with HLJ? Don't think so.</p> <p>Yep, on the dollhouse. I am quite anxious about the size, but I reckon I will make it work somehow. </p> <p><3</p> Here’s how they responded:

Hi–

Thanks for writing.

Our apologies for the miswording. Our stock of that doll was very low, and it has run out before your order and the orders of other customers were able to be filled; we are unable to get more, so all remaining open orders for it have been canceled.

Thanks for shopping with HobbyLink Japan!

Bzuh, shopping with HLJ? Don’t think so.

Yep, on the dollhouse. I am quite anxious about the size, but I reckon I will make it work somehow.

<3

]]> By: Birgit http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6568 Birgit Thu, 26 Nov 2009 15:40:43 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6568 <p>Thanks, on all accounts. :)</p> Thanks, on all accounts. :)

]]> By: chubbybunnie http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6567 chubbybunnie Wed, 25 Nov 2009 03:06:32 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6567 <p>Both my grandmother and cousin have Crohn's, and I have severe stomach issues that landed me in the hospital in May, so I completely and utterly sympathize with your son! Tell him in InternetLand, we're pulling for him! <3</p> <p>YAYAYAY for the dollies! I still want that elusive Lati Yellow *sigh* <333</p> Both my grandmother and cousin have Crohn’s, and I have severe stomach issues that landed me in the hospital in May, so I completely and utterly sympathize with your son! Tell him in InternetLand, we’re pulling for him! <3

YAYAYAY for the dollies! I still want that elusive Lati Yellow *sigh* <333

]]> By: cutsiedotnet http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6566 cutsiedotnet Tue, 24 Nov 2009 22:08:46 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6566 <p>Ugh bummer on HLJ, I'm curious to see how/if they respond.<br /> Congrats on the blue light specials! I'm eager to see your punk family all together. ;)<br /> Thanks for the mention of xoxo sis, your photos are so clear/sharp and detailed!<br /> I think the only way I'd have an MSD is if one came to vacation at my place - or at least a body, the mind could stay home. xD I'm tickled that you've chosen River! I had just gone to visit your flickr account again and as soon as I saw that close up again it just came to me suddenly.<br /> I like the doll house on your wishlist best of the three you've linked here. The modern feel is just so nice, no?</p> <p>Anywho, many congrats and I'm relieved that Adrian's doing better now and its awesome you've got more time together. :)</p> Ugh bummer on HLJ, I’m curious to see how/if they respond.
Congrats on the blue light specials! I’m eager to see your punk family all together. ;)
Thanks for the mention of xoxo sis, your photos are so clear/sharp and detailed!
I think the only way I’d have an MSD is if one came to vacation at my place – or at least a body, the mind could stay home. xD I’m tickled that you’ve chosen River! I had just gone to visit your flickr account again and as soon as I saw that close up again it just came to me suddenly.
I like the doll house on your wishlist best of the three you’ve linked here. The modern feel is just so nice, no?

Anywho, many congrats and I’m relieved that Adrian’s doing better now and its awesome you’ve got more time together. :)

]]> By: pullip_junk http://www.aficionada.org/annoyed-with-hlj/comment-page-1/#comment-6565 pullip_junk Tue, 24 Nov 2009 21:03:07 +0000 http://www.aficionada.org/annoyed-with-hlj/#comment-6565 <p>Oh you were the person that ended up with Street, I was really curious who got her she was the one I was really like omg how did I miss this T_T about. I'm glad she went to a good home :D Congrats on all the new dolls <3</p> <p>I'm sorry to here about your oldest son though ^^; </p> Oh you were the person that ended up with Street, I was really curious who got her she was the one I was really like omg how did I miss this T_T about. I’m glad she went to a good home :D Congrats on all the new dolls <3

I’m sorry to here about your oldest son though ^^;

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